Your Privacy

Privacy Policy

Effective Date: January 1, 2024. We take your privacy seriously — here's exactly what we collect and why.

1. Information We Collect

Account Information

When you register, we collect your name, email address, billing address, and phone number. This information is required to provide our services.

Payment Information

Payment card data is processed by our payment processors (Stripe, PayPal) and is never stored on our servers. We retain only the last 4 digits for reference.

Technical Data

We automatically collect IP addresses, browser type, pages visited, and time spent on our site for security and analytics purposes.

Cookies

We use essential cookies for session management and optional analytics cookies. You can disable non-essential cookies in your browser settings.

2. How We Use Your Information

  • To provision and manage your hosting services
  • To send billing invoices, renewal reminders, and service notices
  • To respond to support tickets and inquiries
  • To improve our services and prevent abuse
  • To send optional marketing emails (you can unsubscribe anytime)

3. Data Sharing

We do not sell your personal data. We share data only with:

  • Payment processors (Stripe, PayPal) to process transactions
  • Domain registries (PKNIC, DENIC, ICANN) as required for domain registration
  • Infrastructure providers necessary to operate our services
  • Law enforcement when required by law

4. Data Retention

We retain account data for as long as your account is active and for 7 years afterward for accounting purposes, as required by Pakistani tax law. Server logs are retained for 90 days.

5. Your Rights

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your account and data (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing emails at any time

6. Security

We employ industry-standard security measures including SSL/TLS encryption, firewalls, and access controls. However, no internet transmission is 100% secure. Report any suspected security issues to support@visioningcloud.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies independently.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy periodically. Significant changes will be notified via email. Continued use of our services after changes constitutes acceptance.

10. Contact

For privacy-related inquiries, email us at support@visioningcloud.com with the subject "Privacy Request."

FAQ

Privacy Policy — FAQs

Can't find your answer? Contact our support team

No. We never sell, rent, or trade your personal information to third parties for marketing purposes. Period.
Submit a data deletion request via email or support ticket. We'll process it within 30 days, subject to legal retention requirements (billing records may be retained for 7 years).
No. Payment processing is handled by Stripe and PayPal. We never store full card numbers — only the last 4 digits for reference on invoices.